So you have had a flood now what?

2/19/2016 (Permalink)

When you come in to work or come home to this make the call to SERVPRO of North Hollywood we are here to help 24/7!!

Flood, Water Damage; these are words no home or business owner ever wants to hear let alone deal with in their home or business (us included!). However, it is an unfortunate fact that many home owners and business owners will deal with some sort of flood or water damage in their home or business from many factors including but not limited to:

-          Broken pipe or water line

-          Backed up sewage line or main drain

-          Broken water heater

-          Storm damage: i.e. flood, roof leak etc

-          Toilet back up

With this being said this is where SERVPRO North Hollywood’s professional team comes in to help!

While we know the first reaction is to want to just run and go screaming off into the sunset (we can’t blame you!) however, it is important to act quickly and assess the situation at hand to help mitigate the damage that has occurred and keep more damage from occurring. Below is a list of steps that we recommend when finding that your home or business has had water damage occur and please note that there is an even larger list of steps in the water damage and restoration section of our website to assist you.

1)      Determine where the cause of loss is coming from and stop the source:

a.       The most important thing to do is determine where the water is coming from and turn off the source of the loss or call in someone who can turn off the source of loss. For example, if the cause of loss is a burst pipe turn the water off to your home or business and then call in a plumber to fix the pipe in question. Once the source of the loss has been fixed you can then turn the water back on to your home or business knowing that the leak has been fixed and you won’t have even more water flooding your home or business and causing even more damage.

2)      Call your insurance company to file a claim:

a.       Once you have found the source of loss the next step is to call your insurance company to file a claim. It is always a good idea to first call your insurance company to find out if they will cover the flood or water damage. They will then give you a claim number and adjuster who will assist you and be your liaison for working with the insurance company as you proceed with getting your home and business back on track from the flood or water damage that has occurred.

3)      Call SERVPRO NORTH Hollywood to come out and assist:

a.       Once you have filed your claim you then need to call a restoration company to come out to assess the affected areas and put a drying plan into place. This is where SERVPRO of North Hollywood comes in! Call the experts at SERVPRO North Hollywood to come out and look at your home or business that was affected by water damage or a flood. We are available 24/7 365 to assist you when a flood or water damage occurs.

b.      We will do the following when you initially call in:

                                                              i.      Get all pertinent contact information (the last thing we want is to not be able to get a hold of you and not be able to assist you!)

                                                            ii.      Get your address and location of your business and home

                                                          iii.      Get the details from you in regards to the damage that occurred:

1.      What was the cause of loss?

2.      When did the loss occur?

3.      How many rooms were affected?

4.      What kind of flooring are in the areas or rooms affected?

5.      Is there standing water?

6.      Have you filed a claim with your insurance company? If so what is the name of your insurance company and what is the claim number and any other information that the insurance company gave you when you filed, the claim?

7.      When can we come out to assist you? For us here at SERVPRO of North Hollywood our goal is to come out as quickly as possible to assist you and get the drying process started ASAP.

4)      What SERVPRO of North Hollywood will do once they arrive on site:

a.       Once we arrive on site to assist with your flood or water damage we will take the following steps:

                                                              i.      Do an initial walk through of the affected areas with you our client

1.      We will walk the job site with you to see what areas have been affected by the flood or water damage and also go over any areas of particular concern that you may have.

                                                            ii.      Once the walkthrough is completed any excess or standing water will be removed by our professionally trained production staff:

1.      We have all the tools and equipment necessary to remove any standing water and excess water from the flooring in your home and business and will have it removed quickly and correctly.

                                                          iii.      Upon the removal of the standing and excess water drying equipment will then be put into place to dry out the affected materials in the affected areas and rooms:

1.      SERVPRO of North Hollywood uses nothing but the most up to date and effective drying equipment on the market to dry out the affected materials in your home or business.

2.      Our goal at SERVPRO of North Hollywood is to always dry in place and save any and all affected materials we can rather then remove or take out materials that have been affected by water damage. By doing this we not only save you time we also save you and your insurance company money.

b.      SERVPRO of North Hollywood will then continue to monitor and make sure your home or business is drying effectively and we will modify our drying plan to

c.        make sure your home or business is dried out in the most effective and timely manner.

d.      Upon completion of the drying:

                                                              i.      Our professionally trained production staff will come out to remove all equipment and do a final walk through with you our client to make sure all areas of concern have been addressed.

5)      SERVPRO of North Hollywood will work with you and your Insurance Company!

a.       Have peace of mind knowing that SERVPRO of North Hollywood will work with both you and your insurance company and keep you and your insurance company informed every step of the way during the drying process from start to finish.

b.      We will also submit any and all necessary paperwork to your insurance company in regards to the mitigation work performed.

6)      SERVPRO of North Hollywood is here to exceed your expectations always

a.       It is our goal at SERVPRO of North Hollywood to not just meet but exceed your expectations in every way possible.

In conclusion a flood or water damage is something that no home or business owner ever wants to have to deal with. However, take comfort in knowing that if this does occur you are armed with the knowledge and information necessary to handle this situation. Also know that the professionals at SERVPRO of North Hollywood are here to help always. Give us a call today to see how we can help you and your home or business.